Refund policy
Return & Refund Policy
All Sales Are Final
All sales are final. We do not accept returns or exchanges due to change of mind, incorrect selection, color preference, or other personal preferences.
Personalized & Custom Items
Personalized and custom-made items are non-refundable and non-exchangeable because they are made specifically according to the customer’s requested specifications.
Please carefully review your selections and personalized details before completing your order.
Damaged, Defective, or Incorrect Items
We want you to receive your order exactly as expected. If your item arrives damaged, defective, or you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery at:
Please include:
- Your full name
- Your order number
- A clear photo of the item received
- A brief description of the issue
Once we verify the issue, we will work with you to provide an appropriate resolution, which may include a replacement or store credit, depending on the circumstances.
Items Damaged After Delivery
Antares Bows is not responsible for damage resulting from improper use, handling, storage, cleaning, or care of the item after delivery.
Order Information
Customers are responsible for reviewing their order information, including shipping address, item selection, size, color, and personalization details before placing an order.
If you notice an error in your order information, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.
Thank You 💕
We truly appreciate your understanding and your support of our small business. Every Antares Bows piece is made with care, creativity, and love. 🎀